What is Technistore Remote Reset ?
Technistore Remote Reset is a system which permits an Alarm Company to remotely reset an alarm system via the telephone by a simple exchange of codes. The system comprises of two parts, a keypad installed at the customers premises or software in the Alarm control panel and a Technistore Decoder which the Alarm Company or Central Monitoring station operate.

Our Technistore Remote Reset keypad can be added an existing alarm system and after an activation generates a random 5 digit code which it displays. This code is called the "Quote Code" the user contacts the Alarm Company by telephone and quotes them this code. If the Alarm Company is satisfied that the Alarm system does not require an Engineer to attend and the cause of the activation is known then a Remote Reset code can be given to the user which when entered into the Technistore Remote Reset keypad or alarm panel and resets the system.

The Alarm company calculate the remote reset code by entering the quote code given to them by the user into a Technistore Decoder, this calculates the 5 digit Reset code which is then passed to the user via the phone. Every time the system is used the Quote Code and consequently the Reset code are different.

When can it be used ?
UK Police force Policy BS4737 and PD6662 states that an alarm system may be remotely reset provided no remedial action is required.

Can the Technistore Remote reset keypad be installed to any alarm control panel ?
Yes, The Technistore remote reset system will work with any PD6662 UK alarm control panel that provides an alarm output.

What is a Technistore Decoder ?
A Technistore Decoder is a Computer running the Technistore Decoding algorithm software. To ensure security between different Alarm Companies & ARC's (Alarm Recieving Centres) the Technistore Decoder software comes in different versions. This is known as a Code version and it must be set exactly the same at the site as the ARC (Alarm Recieving Centre) in order for the Decoder to calculate the correct reset code.

What is meant by the Quote Code ?
This is the terminology used for the five digit code which is randomly generated by the Technistore Remote Reset system.

This code is required by the Alarm Company or ARC (Alarm Recieving Centre) in order to calculate what the Reset code will be.

What is meant by Code Version ?
Alarm companies and ARC (Alarm Recieving Centre) who wish to maintain strict control over the resetting of their customers systems can each have their own Code version of the Technistore System. This is achieved by purchasing a unique Code version of the Technistore Decoder Software. For example a Company who has Code version 232 software cannot reset any Technistore Remote Reset system other than one set to code version 232. The code version is set on site by the installing Engineer to match the Alarm Companies or ARC's (Alarm Recieving Centres) Decoder Software code version.

When The Reset Code is entered an error occurs ?
The most common cause of this fault is that the Decoder Software and the code version set on site are not the same. Check with your Alarm Company or Central Station which code version they operate on and ensure that the Technistore Remote Reset on site is programmed to the same code version as the Decoder.

Why is the Technistore Remote Keypad no longer available?
After been in constant production since 1990 the Technistore Remote Keypad production was discontinued in October 2007 as many Alarm control panels now have Technistore Remote reset software built in.