Technistore - Help Centre

Home About Us Distributors Integrations

Products

OUR PRODUCTS

Remote Reset Decoder

Find out more information.

Learn more

ARN-1E Grade 2 Exit Terminator

Find out more information.

Learn more

ARN-1E Grade 3 Exit Terminator

Find out more information.

Learn more

Universal Relay

Find out more information.

Learn more

Help Centre

HELP RESOURCES

Help Centre

Advice and answers from us.

Support

Let us know how we can help.

Products PDF Pack

Download our product information.

Legal Documents

View our policies.

Contact

Help Centre

Advice & answers from the Technistore team.

Our step-by-step instructions and guides will help you learn the full potential of the Technistores products.

Frequently Asked Questions

How do I download Technistores remote reset software?

We have recently switched to a new online web portal, so there is no longer need for a software download. This enables our customers to provide reset codes from anywhere in the world from any device. To get a free 30 day trial click here.

Where can I purchase a license agreement?

Technistore only licence the Remote Reset Decoder software to NSI or SSAIB accredited Alarm Receiving Centres, for further details of our licensing agreements please contact us here. To learn more about our 30 day free trial we now offer click here.

Will my licensing agreement automatically renew?

You will be invoiced annually.

When can the software be used?

UK Police force Policy BS4737 and PD6662 states that an alarm system may be remotely reset provided no remedial action is required and the cause of the alarm is known.

What payment methods are available?

We accept most major payment methods.

How does Technistores remote reset work?

Want to learn how our remote reset software works? Simply click the link here.

What is a remote reset decoder?

To learn about what a remote reset decoder is click here.

Where can I purchase the Technistore remote reset software?

Technistore only licence the Remote Reset Decoder software to NSI or SSAIB accredited Alarm Receiving Centres, for further details of our licensing agreements please contact us here.

What is meant by the word "Quote Code"?

This is the terminology used for the five digit code which is randomly generated by the Technistore Remote Reset software. This code is required by the ARC (Alarm Receiving Centre) in order to calculate what the "Reset code" will be.

What is meant by the word "Code Version"?

Alarm companies and ARC's (Alarm Receiving Centres) who wish to maintain strict control over the resetting of their customers systems can each have their own Code version of the Technistore System. This is achieved by purchasing a unique Code version of the Technistore Decoder Software. For example a Company who has Code version 232 cannot reset any Technistore Remote Reset system other than one set to code version 232. The code version is set on site by the installing Engineer to match the ARC's (Alarm Receiving Centres) Decoder Software code version.

When the reset code is entered an error occurs?

The most common cause of this fault is that the Decoder Software and the code version set on site are not the same. Check with your Alarm Company or Central Station which code version they operate on and ensure that the Technistore Remote Reset on site is programmed to the same code version as the ARC's (Alarm Receiving Centres) Decoder.

Why is the Technistore Remote Keypad no longer available?

After been in constant production since 1990 the Technistore stand-alone Remote Reset Keypad production was discontinued in October 2007 as many Alarm control panels now have Technistore Remote reset software built in, to learn more about the alarm panels Technistores remote reset software is built into click here.

Technistore Limited was established in 1990 and pioneered the Remote Resetting of Intruder alarm systems in the UK.

COMPANY

Home About Us Distributors Contact

LEGAL

T&C's Policy Privacy Policy Cookies Policy

SOFTWARE

Integrations License Purchase

RESOURCES

Help Centre Quick Search

| Designed by Hirst Marketing

Help Centre

Getting started

FAQ

Solve a problem

Contact us

Documentation

Integrations

Frequently Asked Questions